Customer Service
Order Information
Order online: www.doddsshoe.com
E-Mail: [email protected]
Call Toll Free: 1-866-363-7463 (1-866-DOD-SHOE).
Fax your order: 1-307-721-3985
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To subscribe to our weekly "New Arrivals & Specials" e-mail, click here.
Gift Certificates
Want to buy a gift for a special someone? Gift Certificates are a great choice. Click the following link:
Customer Service Hours
Monday - Friday 10:00 a.m.-6:00 p.m., Mountain Time
Saturday 9:30 a.m.- 5:30 p.m., Mountain Time
Sunday 12:00-4:00 p.m., Mountain Time
Returns & Exchanges
Exchanges are FREE and returns are easy! You may return any undamaged item within 30 days - no questions asked - for exchange or refund (excluding shipping charges). Returns must be received by Dodds Shoe Co within 30 days of purchase. Before wearing your shoes outside, please take a few minutes to try them on a carpeted surface. This will ensure that we can provide a refund in the event you are not satisfied. For return / exchange details & instructions, click here.
Payment Methods
Visa, MasterCard or Discover
Shipping
FREE STANDARD SHIPPING ON ORDERS OVER $50!!!
Just because shipping is free doesn't mean it should take a long time. We understand that getting your items quickly is important to you, so we make every effort to process your order the same day. Most orders arrive in 3-5 business days. We offer a variety of shipping options and we ship via UPS, Fedex and/or USPS within the United States. Air shipping times are guaranteed, excluding carrier designated weather delays. Please note that expedited shipping charges are not refundable for carrier designated weather delays or other delays beyond the carrier's control. Shipping dates and transit times are calculated on the business days the carrier operates and the service level chosen (weekends and holidays are not considered business days). Orders for in-stock merchandise placed before 2pm MT will ship the same business day. Orders placed after 2pm MT will ship the next business day. If you have questions regarding your specific delivery date, please feel free to contact us before placing your order. Shipping to Alaska, Hawaii, and military addresses is via UPS Ground, Fedex Ground or USPS Priority for an additional charge. Some items are shipped directly from the manufacturer and may take additional processing time. Feel free to contact us for more specific information on shipment and delivery of your order.
Shipping rates may vary on over-sized items. You will be contacted if over-size charges apply before shipment. Free shipping applies only to the lower 48 states. Missing packages, merchandise shortages or damaged shipments must be reported within 30 days of shipment date.
Perfect Fit Size Conversion
Please note that European and UK sizing conversions may vary by manufacturer.
Download a printable foot measuring device here.
Your Privacy & Security
Your privacy and security are important to us! We do not give, sell, or rent your information to anyone for use outside of Dodds Shoe Co. You always have the option to "opt out" of any communications from us. On most of our e-mails, you may simply click "unsubscribe" at any time. Also, for a worry-free shopping experience, we use secure socket layer encryption technology to protect your information. To view our full privacy policy, click here.
Phone Orders
If you need to place a phone order, feel free to give us a call and give the representative this ID code:
Other
We work around the clock to insure that our website is accurate at every moment! In the event of an error, we reserve the right to limit quantities or cancel an order. If you discover something that doesn't work or a potential error on our site, let us know and we'll get our techies on it right away!
